As a professor in marketing at Normandale Community College in town, I am always on the lookout for superior value in my shopping purchases. Quite frankly, I have had nothing but outstanding experiences dealing with Jacob Gurevich and Wayne Palfreyman from 411carline.com I have bought three cars from them in the space of a few months and have been very satisfied with all of them. Why three cars in such a short time? My daughter actually totaled one of them and I am glad to say she survived the experience with no injury, one of the reasons I am now buying Volvos. I bought a cherry '95 850 that was later totaled. I then fell in love with a 2005 S-60 and bought that for my wife. Later I replaced the '95 850 with a '99 S-80 in great shape. While I drive a Tundra, I sneak as much time driving the Volvos as I can! I have to admit that I thought it was unusual at first going to a warehouse district to view an automobile, but I have come to recognize the savvy in Jacob Gurevich's business model. He has found a niche in the market that was underserved. By keeping overhead costs down, he is able to provide a superior value on late model quality vehicles, particularly hard to find Volvos and Lexus automobiles. I have also found that the personalized service that Jacob and Wayne provide to be honest and forthright in an industry not always known for these qualities. These felllows wish to earn your trust and establish long-term relationships. In my business dealings this is what I covet. Like most people, I prefer to work with people I like and trust. I have had enough conversation with these folks to understand that they really know their stuff and in particular, know outstanding vehicles when they see them. For those of you valued oriented consumers who don't mind buying used, this is a buying experience you will be pleased with and respect. Lawrence W. Borgen Lakeville, MN Larry Borgen    What can I say about my experience about buying my Volvo from Jacob and 411Carline… Absolutely Stupendous! I was amazed at how much Jacob was willing to work with me and to take the time to find me the car I wanted and not just sell me something that he had in stock. Working with me, my budget, not putting any pressure on me to buy right away, and not trying to up-sell me on something I didn’t need had me hooked from the very beginning. Not only do I love my Volvo, but I can guarantee you that my next one will be from Jacob and 411Carline too! Also, I was at Target the other day and sure enough there was another Volvo with the 411carline license frame right next to me. I tell you nothing could have looked better! Thanks again Jacob, and I can’t even begin to tell you how much I truly appreciate doing business with you. Brian Brian Holloway    We wanted to thank you for making our car-buying experience such a good one! When we decided to purchase a new car we were dreading the entire process. You made it an enjoyable experience with your honesty and professionalism. The best part of all is that you didn't try to play the typical 'car salesman games' with us and for that we will definitely pass your company's name along to our friends & family! We will also be contacting you in the future as we buy new cars. A big Thank You from David and Sarah Peterson!! David and Sarah Peterson    Dear Wayne and Jacob, Thanks so much for all of your help, both before and after our purchase from 411carline. We absolutely love our Volvo S60 and can't say enough about the first-class treatment we received at your dealership. This was by far the most enjoyable car buying experience we have ever had! Prior to visiting 411carline, we had shopped extensively for a second vehicle that would be highly reliable, fuel efficient, and fun to drive. Our search for the "right" car eventually led us to your dealership. We were initially drawn to your company by the apparent quality and competitive pricing of the vehicles advertised on your website, though we were a little skeptical as to what we would see and experience during an actual visit. When we visited your showroom, we were immediately impressed by your friendly, honest and no-hassle approach - not to mention the quality and condition of your inventory. Throughout the entire process, from initial visit to final sale, you demonstrated a genuine interest in our family and you patiently addressed all of our questions - not only in person, but also in numerous subsequent phone calls and emails. Even after our purchase, we continued to receive the same level of personal interest and commitment to service. In our estimation, you are not simply marketing vehicles, you are creating lasting relationships with your clients. We would not hesitate to do business with you in the future, and we wholeheartedly commend your dealership to anyone looking for a good car, competitive pricing, and great service. Thanks again. Phil & Char Char & Phil    Dear Jacob, Kim and I are enjoying the TWO Volvos we bought from 411Carline, even though our initial plan was to buy one car. (Mine is better!) I just love your business model; it is a stroke of marketing genius: • Offer for sale vehicles that start with high quality, such as Volvo • Offer very clean, primarily one-owner vehicles with full CARFAX history reports • Limit cars to years and models that are known to be O.K. and avoid any “dogs” • Price above trade-in but below individual buyers for a fair market price; no price dealing and playing games Believe me, at first I was skeptical of going to 411Carline, but after our visit, the beauty of what you do became apparent. Essentially, you act as a super buyer with insider knowledge to find the best cars at a good price. The last thing you want in your business model is a ton of after-the-the-sale issues. This means your interests are the same as your customer’s interests: get a trouble-free great car. It is a win-win for everybody. Like I said, the business model is genius. You are going to sell a lot of nice cars to a lot of happy customers. My Best, Jim Drennen Marketing Manager Jim Drennen

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